What is the Private Club, and how do I join?
If you are a Compagnie du Mont Blanc customer and have purchased a CHAMONIX Le Pass, MONT BLANC Unlimited, Les Houches season or annual pass, or a MONT BLANC Multipass for the 2026 summer season within the last 3 years, you are automatically a member of our Private Club. Promotional sales are available on our website. These rates are not available at the ticket counters.
Who is eligible for the Super Promo?
If you are a Compagnie du Mont-Blanc customer and have purchased a CHAMONIX Le Pass, MONT BLANC Unlimited, Les Houches season or annual pass, or a MONT BLANC Multipass for the 2026 summer season, you are automatically a member of our Private Club.
I missed the Private Club Promotions—what should I do?
Promotional periods are not extended; you must adhere to the sales periods (prices do not apply at checkout). We regularly send reminder emails. If you do not receive our emails:
Are you a buyer? If so, please check your spam folder.
Are you a customer? If so, have you changed your email address, or have you checked the email account you used when making your purchase?
If you encounter any difficulties, please contact our customer service department by email info@compagniedumontblanc.fr
What is a magnetic card, a hands-free badge, or WTP?
This magnetic card or hands-free pass is required to make your purchase. It costs €3. It is non-refundable.
If you already have a hands-free card, you can recharge it online on our website; at the checkout, please enter the online number printed on your card in all capital letters. The card consists of a sequence of: 8 characters–3 characters–3 characters (never the letter O, but the number 0).
Did I lose my data plan?
You can go to the ticket office and report the loss of your lift pass. The cost of a hands-free pass, excluding the reissue fee, is €3 plus a €25 processing fee.
If you have any questions, our customer service team is available 7 days a week by phone (04 50 53 22 75) or by email. info@compagniedumontblanc.fr
I left my badge in Chamonix, and I don't know my WTP number to top it off online.
Our customer service is available 7 days a week by phone (04 50 53 22 75) or by email info@compagniedumontblanc.fr
What is a WTP number?
A WTP number is the number printed on your magnetic stripe card. It consists of a sequence of 8 characters, followed by 3 characters, followed by 3 characters (never the letter O, but the number 0). Each card has its own number.
Why isn't my WTP/Internet number accepted?
There may be various error messages preventing your WTP/Internet number from being processed:
"Invalid card number": The letter "O" does not exist in our system; it is always the number 0.
"This person already has a plan for this period": Your hands-free card already has a plan, which you'll find in your cart. You can edit or delete a plan by clicking the My Cart icon.
"Existing skier": The Mans-Libres card is already linked to another customer account. You'll need to remove it from that account so you can add it to the new customer account.
Error message: The card (or online number) is not authorized. Please check your entry and contact customer service.
The badge numbers shown on the website when I made my purchase are not the same as the ones I have.
Your customer account keeps a history of the hands-free badges you’ve used. When making a purchase, the number you enter MUST be the one you currently have; otherwise, your plan will not work. If you have any questions, please contact our customer service team, available 7 days a week by phone (04 50 53 22 75) or by email. info@compagniedumontblanc.fr
I don't have a promo code. How do I complete my purchase?
When you check out, you can use a promo code to receive a discount. If you don't have one, please continue with your purchase by clicking on "CHECKOUT."
Where can I get help or guidance with my purchase?
Our customer service is available 7 days a week by phone (04 50 53 22 75) or by email info@compagniedumontblanc.fr. Also, during our lift ticket presales (an offer reserved for our Private Club), a dedicated booth located on the Aiguille du Midi esplanade (Point I) will be open on October 11, 12, 13, and 14 , 17, and 18 October from 1:00 p.m. to 5:30 p.m.
How does the interest-free 3-installment payment plan work?
During our promotional sales periods, our seasonal or annual packages can be paid for in a lump sum, in 3 interest-free installments, or in 4 installments with a fee, in 10 eligible countries (France, Italy, Spain, Portugal, Germany, Ireland, Luxembourg, Belgium, the Netherlands, and Austria).
Please note: AMEX and Visa ELECTRON are not accepted. Your credit card must be valid beyond February 2025.
3D Secure: What Is It and How Does It Work?
The 3D Secure system is a security system for online payments, created by the international card issuers Visa and MasterCard and implemented in France in 2008. It is a procedure for authenticating the cardholder to ensure that it is indeed the cardholder who is making the online payment.
How do I get an invoice?
You can edit your invoice from the "My Account" section (under the "MY ORDERS / MY RESERVATIONS" tab) by clicking "PRINT INVOICE."
I'm not receiving your emails. Why is that?
If you are a customer and are not receiving our emails, please check your spam folder. Have you changed your email address, or have you checked the email account you used when making your purchase?
If you encounter any difficulties, please contact our customer service department by email info@compagniedumontblanc.fr
I can't see the promotional offers in the "My Account" section. What should I do?
That's perfectly normal. Promotional offers are sent by email with a specific link. If you aren't receiving our emails, please check your spam folder. Have you changed your email address, or have you checked the email account you used when making your purchase?
If you encounter any difficulties, please contact our customer service department by email info@compagniedumontblanc.fr
How do I contact an agent?
Our customer service is also available via email info@compagniedumontblanc.fr as well as by phone at 04 50 53 22 75.
Am I having trouble logging in to "My Account"?
Are you having trouble logging in to your account? Do you have a customer account on our website? https://www.montblancnaturalresort.com ? If so: Log in or click “Forgot Password.” If you don’t have an account, please create one using a valid email address. Your password must be at least 9 characters long and include at least one number and special characters. Our customer service team is also available via email. info@compagniedumontblanc.fr as well as by phone at 04 50 53 22 75.
I lost my password. What should I do?
Enter your email address and click “Forgot Password.” You’ll receive your password in your inbox within a minute. Be sure to check your spam folder if you don’t see the email.
My email address or mailing address has changed. What should I do?
By logging in to your account (email + password), you can update all your personal information.
I made my purchase online. Can I pick it up at the pickup kiosks at the station?
Yes, if you choose in-store pickup, you can pick up your order at one of our pickup locations (pickup box). View pickup locations https://www.montblancnaturalresort.com/fr/pickupsites Please note that this pickup option is not available for individual rates.
What payment methods can I use when ordering online?
Payment is accepted only by credit card (except Amex and Electron) and Chèques Vacances Connect.
What are the general terms and conditions of sale?
To download our Terms and Conditions Click here
What kind of photo can I use?
The photo must be recent, clear, and taken from the front. The head must be bare, without any headwear (hat, beanie, cap, etc.) or sunglasses.
Reservations are required for the Aiguille du Midi and the Mont Blanc Tramway.
There is no reservation system for the Montenvers train.
Mountain guides and professionals:
Reservations for tour guides can only be made at crates from the Aiguille du Midi and at the Chalet Home 48 hours in advance.
Reminder: Maximum of 6 clients + 1 guide.
Who is the Duo Package for?
The Duo Package is intended for two adults aged 26 and older. This category is available exclusively for the Private Club.
Senior Rate (80 years and older)
We offer day passes, multi-day passes, season passes, and annual passes for people aged 80 and older. Please note that purchases must be made at the ticket office (except for season and annual passes, which can be purchased online), and you will need to present a form of identification (such as an ID card). You can find more information on our website. montblancnaturalresort.com
How much does my Pro Mountain plan cost?
The 2024–25 rate is €350.00. You can also contact your local Pro Montagne office, which has received the information. Our customer service team is also available via email. info@compagniedumontblanc.fr as well as by phone at 04 50 53 22 75.
What is the family rate?
For day passes or multi-day passes, the family rate (or, more accurately, the “Tribe Pack”) includes 2 adults (ages 15–64) + 2 children (ages 5–14). For single-parent families, the family rate may be applied if the family consists of at least 1 adult and 3 children; one of the children is classified as an adult in order to qualify for the package.
Why aren't plans for children under 5 (toddlers) available online?
The Toddler Pass is available only at the ticket office, upon presentation of proof of age or a “CMB + Les Houches Annual Pass”: €90, available at all Compagnie du Mont Blanc and Prarion ticket offices.
Do you have a student plan?
For students, there is the MONT BLANC RapidCard. Sign up online. Please find more information here https://www.montblancrapidcard.com/fr/. We do not offer any other student rates.
Do you offer a plan for job seekers?
We do not offer special rates for job seekers.
Anyone with a disability?
You’ll receive a 50% discount on the full fare or the day pass for you and your companion upon presentation of your card at the ticket window.
How do I contact customer service?
Our customer service is available 7 days a week by phone (04 50 53 22 75) or by email info@compagniedumontblanc.fr
I'm having trouble completing my purchase.
Our customer service is available 7 days a week by phone (04 50 53 22 75) or by email info@compagniedumontblanc.fr.
Also, during our lift ticket presales (an offer reserved for our Private Club), a dedicated booth located on the Aiguille du Midi esplanade (Point I) is open daily from 1:00 p.m. to 5:30 p.m. to answer your questions and assist you with your purchase.
I ordered online: What should I do if I haven't received my tickets by email?
If you haven't received your tickets by email, you can also find them in the "My Account" > "My Orders" section by logging in directly to the website. You’ll see your order listed under the “Confirmed Orders” tab—this means the order went through. Click on “QR CODE.” If you’re having trouble, please contact our customer service at 04 50 53 22 75 (8:15 a.m. to 5:00 p.m.).
At the register:
Cash up to €1,000
Checks (with ID)
Credit Card (CB, Visa, MasterCard)
Vacation Checks (Classic and Connect)
Online:
Credit Card (CB, Visa, MasterCard)
Connect Vacation Checks
Alma (3 interest-free payments or 4 payments with interest):
Pay for your online purchase in 3 interest-free installments or in 4 installments with interest
Valid only for purchases of season and annual passes through November 30
Warning! A loan costs money and must be repaid.
For a purchase of €1,000 in 3 installments: a down payment of €333.34, followed by 2 monthly payments of €333.33. Loan amount of €666.66 at a fixed rate of 0% over 3 months. Cost of credit: €0. Total amount due: 1,000 €. APR: 0%. Subject to approval by Alma SAS (almapay.com), a financing company authorized by the ACPR (CIB code: 17408). RCS Nanterre 839100575. Contact: support@almapay.com
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