Below you will find answers to the most frequently asked questions. If you can't find the answers you're looking for, don't hesitate to contact us.
Health pass, vaccination pass & Covid 19 infoQuestion : What's the latest from the government ?Answer : In order to welcome you in the best conditions this winter, you will find our updated information following the latest government announcements below (updated on 14/03/2022). These are subject to modification depending on the evolution of the epidemic and information communicated by the government : Click HERE Question : Is the vaccination pass or health pass compulsory to use our ski lifts this winter ?Answer : The vaccination pass is no longer required for access to the ski lifts. As a result, it is no longer compulsory for staff. Wearing a mask will no longer be compulsory in any place, except for public transport, where it will remain required until further notice. Wearing a mask will therefore remain necessary for access to "closed" ski lifts (cable cars, funiculars, etc.). Question : How do you get the vaccination pass ?Answer : The vaccination pass consists of the digital (via the TousAntiCovid app.) or paper version (QR code), among the following 3 :
Question : What compensation is provided for, in context of COVID-19 ?Answer : You can find the information here https://www.montblancnaturalresort.com/en/protocole-sanitaire Question : I want to buy my ski pass (day, stay, season, year), but I don't have a health pass, what should I do ?Answer : The vaccination pass is no longer required for access to the ski lifts. As a result, it is no longer compulsory for staff. Wearing a mask will no longer be compulsory in any place, except for public transport, where it will remain required until further notice. Wearing a mask will therefore remain necessary for access to "closed" ski lifts (cable cars, funiculars, etc.). Question : What are the opening dates of the resort ?Answer : Please find the information here https://www.montblancnaturalresort.com/en/ouvertures |
Le Club PrivéQuestion : What is the “Club Privé” and how to be part of it ?Answer : If you are a customer of the Compagnie du Mont Blanc and have purchased a CHAMONIX Le Pass or MONT BLANC Unlimited season or annual pass in the last 2 years, you are automatically part of our “Club Privé” (even if for Covid-19 compensation reasons you requested a total or partial refund). Promotional sales are made on our website. Rates are not applicable at the ticket-desks. Question : Who can benefit from the super promo ?Answer : VIf you are a customer of the Compagnie du Mont Blanc and have purchased a CHAMONIX Le Pass or MONT BLANC Unlimited season or annual pass in the last 2 years, you are automatically part of our “Club Privé” (even if for Covid-19 compensation reasons you requested a total or partial refund). Question : I missed the super promo from 1st to 11th October 2021, what do I do ?Answer : Promotion periods are not extended; you must respect the sales periods (rates are not applicable at the ticket-desks). We regularly send reminders by email. If you do not receive our emails :
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Magnetic card & hands-free badge & WTPQuestion : : What is the magnetic card, hands-free card or WTP ?Answer : This magnetic or hands-free card is mandatory to make your purchase. It is charged 3€. It is non-refundable. If you already have a hands-free card, you can recharge it online on our website and at the ticket-desks, please note the internet number in capital letters on your card. The card consists of a series of: 8 characters -3 characters -3 characters (never with the letter O, but the number 0). Question : I lost my pass ?Answer : You have the option to go to the ticket-desks and declare the loss of your pass. The cost of a hands-free badge, excluding re-printing fees, is €3.
Question : My pass has been left in Chamonix and I do not know my WTP number to recharge it online ?Answer : Our customer service is available 7 days a week by phone (04 50 53 22 75) or by email info@compagniedumontblanc.fr Question : What is a WTP number ?Answer : A WTP number is the number that is written on your magnetic card. It consists of a series of: 8 characters -3 characters -3 characters (never letter O, but the number 0). Each card has its own unique number. Question : Why is my WTP/Internet number not accepted ?Answer : There may be different error messages preventing your WTP/Internet number from being taken into account :
Question : The card numbers shown on the website, when I make my purchase, are not the same as those in my possession.Answer : Your customer account keeps a history of the hands-free cards used. During your purchase the number entered must IMPERATIVELY be the one you have in your possession otherwise your pass will not work. In case of doubt, you can contact our customer service, available 7 days a week by phone (04 50 53 22 75) or by email info@compagniedumontblanc.fr |
Online purchaseQuestion : I don't have a promo code how do I confirm my purchase ?Answer : When validating your basket, you have the option to benefit from a discount, thanks to a promo code. If you do not have one, please continue your purchase by clicking on Question : Where can I get help or support for my purchase ?Answer : Our customer service is available 7 days a week by phone (04 50 53 22 75) or by email info@compagniedumontblanc.fr. Also, during our pass presales from 1st to 11st October 2021 (offer reserved for our “Club Privé”), a dedicated desk will be located on the plaza of the Aiguille du Midi (Point I) welcoming you 1st, 2nd, 8th, 9th, 10th and 11st October from 08:45 to 17:00 Question : How does “pay in 3 instalments, without charges” work ?Answer : Our season or annual passes, during our promotional sales periods, benefit from a “pay in 3 instalments, without charges” option. The dates of the payments are :
Question : What is 3D secure and how does it work ?Answer : The 3D Secure system is an online payment security system, created by the international issuers Visa and MasterCard and implemented in France in 2008. This is a cardholder authentication procedure, to ensure that it is the cardholder who is making the payment on the internet. Question : How do I get an invoice ?Answer : You can print your invoice from the ‘my account’ area (MY ORDERS / MY RESERVATIONS tab) and then by clicking on PRINT INVOICE. Question : I don't receive your emails, why ?Answer : If you do not receive our emails :
Question : I do not see promotional offers in the ‘my account’ area, what do I do ?Answer : This is completely normal. Promotional offers are sent by email with a specific link. If you do not receive our emails :
Question : How do I contact an agent ?Answer : Our customer service is available by email info@compagniedumontblanc.fr as well as by phone 04 50 53 22 75 and also via our chatbot https://www.montblancnaturalresort.com/en/chatbot Question : I'm having a problem logging into ‘my account’ ?Answer : You are having trouble logging into your account, do you have a customer account on our website https://www.montblancnaturalresort.com ? If yes: log in or click on "Forgot your password". If you do not have an account, please create one with a valid email address. The password must contain at least 9 characters which must include numbers and special characters. Our customer service is also available by email info@compagniedumontblanc.fr as well as by phone 04 50 53 22 75. Question : I lost my password, what do I do ?Answer : Enter your email address and click on "forgot password". You will receive your password in your mailbox within a minute. Remember to check your spam if the email does not arrive. Question : My email / postal address has changed, what do I do ?Answer : By logging into your account (email & password), you can change all your personal information. Question : I made my purchase online; can I pick it up at the terminals in resort ?Answer : Yes, by choosing the pick-up onsite option, you will be able to collect your order at one of our pick-up boxes. See pick-up points https://www.montblancnaturalresort.com/en/pickupsites. Please note that this collection option is not available for special rates. Question : What payment method can I use when ordering online ?Answer : Payment is made by credit card only (except Amex and Electron) and Chèques Vacances connect. Question : What are the general sales terms ?Answer : To download our terms click here https://www.montblancnaturalresort.com/media/download/cmbb2c/cms/media/CONDITIONS-GENERALES-DE-VENTES.pdf Question : What type of photo can I use ?Answer : The photo must be recent, in focus and front-facing. The head must be uncovered without any covering (hat, beanie, cap ...) nor sunglasses; like for passports. |
The MONT BLANC Unlimited PassQuestion : What is the area covered by the MONT BLANC Unlimited pass ?Answer :Your pass in brief : Question : What are the advantages of the MONT BLANC Unlimited pass ?Question : Insurance for season or annual passes ?Answer : We offer annual insurance for sale. The purchase is made at the ticket-desks only. Individual policy, one skier insurance: 1 person 79 €. Annual group insurance (3 to 6 people) 195€.
Question : What dates is my season pass valid for ?Answer : Your season pass is valid from the date of your pass purchase until 31st May, 2022. Question : What dates is my annual pass valid for ?Answer : Your annual pass is valid from the date of your pass purchase until 30th November, 2022. |
The CHAMONIX Le PassQuestion :What is the area covered by the MONT BLANC Unlimited pass ?Answer :Your pass in brief : Question : Insurance for season or annual passes ?Answer : We offer annual insurance for sale. The purchase is made at the ticket-desks only. Individual policy, one skier insurance: 1 person 69 €. Annual group insurance (3 to 6 people) 169€.
Question : What dates is my season pass valid for ?Answer : Your season pass is valid from the date of your pass purchase until 31st May, 2022. Question : What dates is my annual pass valid for ?Answer : Your annual pass is valid from the date of your pass purchase until 30th November, 2022. |
MONT BLANC RapidCard SubscriberQuestion : I am a MONT BLANC RapidCard subscriber and I want to get an annual pass this year ?Answer : You can benefit from the promotion valid from 12/10/2021. You can enter your MONT BLANC RapidCard hands-free card number online when you purchase an annual pass.
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Les Houches skipassQuestion : Purchase of a season or annual pass for Les Houches ?Answer : You can find all the information about the Les Houches season/annual passes here https://www.skipass-leshouches.com/en/ Question : What dates is my season pass valid for ?Answer : Your season pass is valid from the date of your pass purchase until 10th April, 2022 (ski area closure). Question : What dates is my annual pass valid for ?Answer : Your annual pass is valid from the date of your pass purchase until 18th September, 2022 (summer area closure). |
Special ratesQuestion : Who is the Couples pack for ?Answer : The Couples rate is for 2 adults aged 25 and over. This category of pack is only offered as part of the “Club Privé”. Question : Senior Passes 75yrs & overAnswer : We offer day, week, season, and annual packages for people aged 75 and over. Note: purchase to be made at the ticket-desks (except season/annual passes: purchase made online) and you will have to present proof of age (identity card / passport). You can find the information on our site montblancnaturalresort.com Question : What is the mountain pro pass price ?Answer : On September 6, 2021, we contacted 2020-2021 customers who have a mountain pro pass, for whom we had a valid email address or mobile number. You may also get the details from your respective “mountain professional” organisation, that may have received the information instead. Our customer service is also available by email info@compagniedumontblanc.fr as well as by phone 04 50 53 22 75. Question : What is the family rate ?Answer : For day or week rates, the family rate (more precisely called the “Tribu pack”) is composed of 2 adults (15-64 years) + 2 young people (5-14 years). In the case of a single-parent family the family rate can be applied if the family is composed of at least 1 adult and 3 children, one of the children switches to the adult category to be able to benefit from the pack. Question : Why are the under 5-year-olds (toddlers) passes not available on the Internet ?Answer : The toddler pass is available at the ticket-desks only, upon presentation of proof of age. Question : Do you have a student package ?Answer : For students there is the MONT BLANC RapidCard option. Online subscription. Please find the information here https://www.montblancrapidcard.com/en/. We do not offer other student rates. Question : Do you have a package for job seekers ?Answer : We do not have a specific rate for job seekers. |
Help & ContactQuestion : How do I contact customer service ?Answer : Our customer service is available 7 days a week by phone (04 50 53 22 75) or by email info@compagniedumontblanc.fr Question : I'm having trouble making my purchase.Answer : Our customer service is available 7 days a week by phone (04 50 53 22 75) or by email info@compagniedumontblanc.fr.
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vallorcine
argentiere
houches-saint-gervais
megeve
Courmayeur - Italy
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