Frequently Asked Questions

Answer : In order to welcome you in the best conditions this winter, you will find our updated information following the latest government announcements below (updated on 14/03/2022). These are subject to modification depending on the evolution of the epidemic and information communicated by the government : Click HERE

Answer : The vaccination pass is no longer required for access to the ski lifts. As a result, it is no longer compulsory for staff. Wearing a mask will no longer be compulsory in any place, except for public transport, where it will remain required until further notice. Wearing a mask will therefore remain necessary for access to "closed" ski lifts (cable cars, funiculars, etc.).

Answer : The vaccination pass consists of the digital (via the TousAntiCovid app.) or paper version (QR code), among the following 3 :

Since 15 January 2022, all persons over 18 years and one month of age must have received their booster injection in time to keep their active vaccination certificate in the "health pass". After this time, their old vaccination certificate is considered expired and is no longer valid. The "vaccination pass" has been in force since 24 January 2022. It concerns all persons aged 16 and over.

Answer : You can find the information here https://www.montblancnaturalresort.com/en/protocole-sanitaire

Answer : The vaccination pass is no longer required for access to the ski lifts. As a result, it is no longer compulsory for staff. Wearing a mask will no longer be compulsory in any place, except for public transport, where it will remain required until further notice. Wearing a mask will therefore remain necessary for access to "closed" ski lifts (cable cars, funiculars, etc.).

Answer : Please find the information here https://www.montblancnaturalresort.com/en/ouvertures

Answer : If you are a customer of the Compagnie du Mont Blanc and have purchased a CHAMONIX Le Pass or MONT BLANC Unlimited season or annual pass in the last 2 years, you are automatically part of our “Club Privé” (even if for Covid-19 compensation reasons you requested a total or partial refund). Promotional sales are made on our website. Rates are not applicable at the ticket-desks.

Answer : VIf you are a customer of the Compagnie du Mont Blanc and have purchased a CHAMONIX Le Pass or MONT BLANC Unlimited season or annual pass in the last 2 years, you are automatically part of our “Club Privé” (even if for Covid-19 compensation reasons you requested a total or partial refund).

Answer : Promotion periods are not extended; you must respect the sales periods (rates are not applicable at the ticket-desks). We regularly send reminders by email. If you do not receive our emails :

• Are you trying to buy ? if yes, please check your spam folder.
• Are you trying to buy ? if yes, have you changed your email address and/or checked the mailbox used when you made your purchase in 2020 ?
• If you encounter any difficulties, please contact our customer service by email info@compagniedumontblanc.fr

Answer : This magnetic or hands-free card is mandatory to make your purchase. It is charged 3€. It is non-refundable. If you already have a hands-free card, you can recharge it online on our website and at the ticket-desks, please note the internet number in capital letters on your card. The card consists of a series of: 8 characters -3 characters -3 characters (never with the letter O, but the number 0).

Answer : You have the option to go to the ticket-desks and declare the loss of your pass. The cost of a hands-free badge, excluding re-printing fees, is €3.
For any questions, our customer service is available 7 days a week by phone (04 50 53 22 75) or by email info@compagniedumontblanc.fr

Answer : Our customer service is available 7 days a week by phone (04 50 53 22 75) or by email info@compagniedumontblanc.fr

Answer : A WTP number is the number that is written on your magnetic card. It consists of a series of: 8 characters -3 characters -3 characters (never letter O, but the number 0). Each card has its own unique number.

Answer : There may be different error messages preventing your WTP/Internet number from being taken into account :

• "Invalid card number": the letter O does not exist in our system, it is always the number 0
• "This person already has a pass for this period": your hands-free card already has a pass assigned which you will find in your basket. You can modify or delete a package by clicking on the My Basket icon.
• "Skier already exists": the hands-free card is already linked to another customer account. It is necessary to delete it from the other customer account, in order to add it back in to the new customer account.
• Error message: the card (or internet number) is not allowed please check the details entered or contact customer service

Answer : Your customer account keeps a history of the hands-free cards used. During your purchase the number entered must IMPERATIVELY be the one you have in your possession otherwise your pass will not work. In case of doubt, you can contact our customer service, available 7 days a week by phone (04 50 53 22 75) or by email info@compagniedumontblanc.fr

Answer : When validating your basket, you have the option to benefit from a discount, thanks to a promo code. If you do not have one, please continue your purchase by clicking on CONFIRM MY BASKET.

Answer : Our customer service is available 7 days a week by phone (04 50 53 22 75) or by email info@compagniedumontblanc.fr. Also, during our pass presales from 1st to 11st October 2021 (offer reserved for our “Club Privé”), a dedicated desk will be located on the plaza of the Aiguille du Midi (Point I) welcoming you 1^st, 2^nd, 8^th, 9^th, 10^th and 11^st October from 08:45 to 17:00

Answer : Our season or annual passes, during our promotional sales periods, benefit from a “pay in 3 instalments, without charges” option. The dates of the payments are :

• 50% on the day of purchase
• then 25% on 08/01 then 25% on 08/02.

Answer : The 3D Secure system is an online payment security system, created by the international issuers Visa and MasterCard and implemented in France in 2008. This is a cardholder authentication procedure, to ensure that it is the cardholder who is making the payment on the internet.

Answer : You can print your invoice from the ‘my account’ area (MY ORDERS / MY RESERVATIONS tab) and then by clicking on PRINT INVOICE.

Answer : If you do not receive our emails :

• Are you trying to buy? Please check your spam, or have you changed your email address or have you checked the mailbox used when you made your purchase in 2020 ?

Answer : This is completely normal. Promotional offers are sent by email with a specific link. If you do not receive our emails :

• Are you trying to buy? Please check your spam, or have you changed your email address or have you checked the mailbox used when you made your purchase in 2020 ?

Answer : Our customer service is available by email info@compagniedumontblanc.fr as well as by phone 04 50 53 22 75 and also via our chatbot https://www.montblancnaturalresort.com/en/chatbot

Answer : You are having trouble logging into your account, do you have a customer account on our website https://www.montblancnaturalresort.com ? If yes: log in or click on "Forgot your password". If you do not have an account, please create one with a valid email address. The password must contain at least 9 characters which must include numbers and special characters. Our customer service is also available by email info@compagniedumontblanc.fr as well as by phone 04 50 53 22 75.

Answer : Enter your email address and click on "forgot password". You will receive your password in your mailbox within a minute. Remember to check your spam if the email does not arrive.

Answer : By logging into your account (email & password), you can change all your personal information.

Answer : Yes, by choosing the pick-up onsite option, you will be able to collect your order at one of our pick-up boxes. See pick-up points https://www.montblancnaturalresort.com/en/pickupsites. Please note that this collection option is not available for special rates.

Answer : Payment is made by credit card only (except Amex and Electron) and Chèques Vacances connect.

Answer : To download our terms click here https://www.montblancnaturalresort.com/media/download/cmbb2c/cms/media/CONDITIONS-GENERALES-DE-VENTES.pdf

Answer : The photo must be recent, in focus and front-facing. The head must be uncovered without any covering (hat, beanie, cap ...) nor sunglasses; like for passports.

Answer :Your pass in brief :
3 EXCURSION SITES + 10 SKI AREAS. 1003 km of piste.
Access to the excursion sites and ski areas of Chamonix Mont-Blanc, Les Houches Saint-Gervais, Megève-Evasion Mont Blanc, Courmayeur and Verbier (subject to conditions). Attention: Our domains and sites are not connected, except Brévent - Flégère. The purchase of the MONT BLANC Unlimited package allows you to discover all or part of our territory (depending on the duration of your ticket). 3 excursion sites: Aiguille du Midi, Montenvers - Mer de Glace and Mont-Blanc Tramway. Ski areas of Chamonix: Brévent-Flégère, Grands Montets (Top is currently closed), Balme - Le Tour - Vallorcine. Ski area of Les Houches - Saint-Gervais, Ski area Evasion Mont Blanc Megève. Beginner areas: La Vormaine, Les Chosalets, Le Savoy, Plateau 2000 (Planpraz), Plateau de Lognan and Les Planards (subject to commercial agreement). Courmayeur (Italy) (subject to conditions). Skyway (Italy) (subject to conditions). Verbier - 4 Vallées Mont-Fort 3330 (depending on conditions) (Switzerland).

Answer :https://www.montblancnaturalresort.com/en/carnet-avantages

Answer : We offer annual insurance for sale. The purchase is made at the ticket-desks only. Individual policy, one skier insurance: 1 person 79 €. Annual group insurance (3 to 6 people) 195€.

• All the information is on : assurensport.com : ear-round sports insurance; for all sports... winter / summer. Insurance is valid for 12 months from the date of registration on assurensport.com

Answer : Your season pass is valid from the date of your pass purchase until 31st May, 2022.

Answer : Your annual pass is valid from the date of your pass purchase until 30th November, 2022.

Answer :Your pass in brief :
ONE SINGLE PASS, 100% SKIING. 104 km of piste.
The CHAMONIX Le Pass package opens the doors to all the Chamonix ski areas (outside the summit of the Grands Montets) for pleasure skiing on slopes between 1000 and 2765m above sea level. Attention: Our domains and sites are not connected, except Brévent - Flégère. The purchase of the CHAMONIX Le Pass package allows you to discover all or part of our territory (depending on the duration of your ticket). Ski resorts of Chamonix: Brévent-Flégère, Grands Montets (Top currently closed), Balme - Le Tour - Vallorcine. Beginner areas: La Vormaine, Les Chosalets, Le Savoy, Plateau 2000 (Planpraz), Plateau de Lognan and Les Planards.

Answer : We offer annual insurance for sale. The purchase is made at the ticket-desks only. Individual policy, one skier insurance: 1 person 69 €. Annual group insurance (3 to 6 people) 169€.

• All the information is on : assurensport.com : year-round sports insurance; for all sports... winter / summer. Insurance is valid for 12 months from the date of registration on assurensport.com

Answer : Your season pass is valid from the date of your pass purchase until 31st May, 2022.

Answer : Your annual pass is valid from the date of your pass purchase until 30th November, 2022.

Answer : You can benefit from the promotion valid from 12/10/2021. You can enter your MONT BLANC RapidCard hands-free card number online when you purchase an annual pass.
NOTE: you will have to cancel your MONT BLANC RapidCard subscription. Cancellation is not automatic. You can cancel your subscription from the ‘my account / contacts – my cards area’ and then click on CANCEL.

Answer : You can find all the information about the Les Houches season/annual passes here https://www.skipass-leshouches.com/en/

Answer : Your season pass is valid from the date of your pass purchase until 10th April, 2022 (ski area closure).

Answer : Your annual pass is valid from the date of your pass purchase until 18th September, 2022 (summer area closure).

Answer : The Couples rate is for 2 adults aged 25 and over. This category of pack is only offered as part of the “Club Privé”.

Answer : We offer day, week, season, and annual packages for people aged 75 and over. Note: purchase to be made at the ticket-desks (except season/annual passes: purchase made online) and you will have to present proof of age (identity card / passport). You can find the information on our site montblancnaturalresort.com

Answer : On September 6, 2021, we contacted 2020-2021 customers who have a mountain pro pass, for whom we had a valid email address or mobile number. You may also get the details from your respective “mountain professional” organisation, that may have received the information instead. Our customer service is also available by email info@compagniedumontblanc.fr as well as by phone 04 50 53 22 75.

Answer : For day or week rates, the family rate (more precisely called the “Tribu pack”) is composed of 2 adults (15-64 years) + 2 young people (5-14 years). In the case of a single-parent family the family rate can be applied if the family is composed of at least 1 adult and 3 children, one of the children switches to the adult category to be able to benefit from the pack.

Answer : The toddler pass is available at the ticket-desks only, upon presentation of proof of age.

Answer : For students there is the MONT BLANC RapidCard option. Online subscription. Please find the information here https://www.montblancrapidcard.com/en/. We do not offer other student rates.

Answer : We do not have a specific rate for job seekers.

Answer : Our customer service is available 7 days a week by phone (04 50 53 22 75) or by email info@compagniedumontblanc.fr

Answer : Our customer service is available 7 days a week by phone (04 50 53 22 75) or by email info@compagniedumontblanc.fr.
Also during our pass presales from 1st-11st October 2021 (offer reserved for our “Club Privé”), a dedicated desk will be located on the plaza of the Aiguille du Midi (Point I) welcoming you 1^st, 2^nd, 8^th, 9^th, 10^th and 11^st October from 08:45 to 17:00